Frequently asked questions
1. We’ve registered, what happens next?
2. Can Wedding Gift World provide free invitation inserts?
3. If the service and delivery is free, how do Wedding Gift World make money?
4. If a gift is delivered damaged or faulty, what do we do?
5. What if a gift develops a fault within the guarantee period?
6. Can we order a gift that isn’t available on the site?
7. How are we notified when a gift is bought for us?
8. If our guest doesn’t have internet access, how do they order?
9. Is it possible to order by telephone?
10. Why don’t you have a nationwide network of showrooms?
11. How long have you been established?
12. When the wedding day is over, can we still use you?
13. How do you deliver the gifts?
14. How can you deliver the gifts so quickly
15. Can we change a gift if we don’t like it?
17. Can we collect our gifts in person?
1. We’ve registered, what happens next?
Once you’ve created your list your Personal Consultant will write to you with all the information you need. Your personal consultant will be responsible for ensuring the gifts your guests buy are delivered on time and to the nominated address. They are office based and available by telephone Monday to Friday, 9.00am to 5.00pm. After the wedding, if you’ve any after sales issues your Personal Consultant will be here for you.
2. Can Wedding Gift World provide free invitation inserts?
Yes, once you’ve registered we’ll send you as many inserts as you require. These will quite simply advise your guests that your wedding gift list is with Wedding Gift World. They’re printed on cream card and will feature the url and passwords allowing your guests to log on to your personalised Wedding Gift World website.
3. If the service and delivery is free, how do Wedding Gift World make money?
Our business model is very simple. We only buy direct from the leading brands that you’ll see on our website and we buy in bulk. Our suppliers ship the gifts direct into our 14,000 sq ft distribution centre and we command exceptional terms. This allows us to offer not only great value but also prompt delivery. Every week our distribution centre will deliver between 2000 – 4000 gifts to home addresses throughout the UK.
4. If a gift is delivered damaged or faulty, what do we do?
Although all gifts are delivered securely packed, very occasionally they can be damaged or faulty as new. If this happens you simply contact your Account Manager by email or telephone and we’ll arrange collection and redelivery. All that we ask is that you repack the gift in the packaging in which it was delivered.
5. What if a gift develops a fault within the guarantee period?
It’s a fact of life that occasionally things go wrong. Any gift that develops a fault within the guarantee period will be repaired or replaced free of charge, your statutory rights will not be affected.
6. Can we order a gift that isn’t available on the site?
The easy answer is yes, although with over 2000 gifts available from stock and at all price points it shouldn’t be necessary. If you have however set your heart on a gift that isn’t featured we’ll be pleased to quote a competitive price and an approximate time frame for delivery, although it won’t be within our normal 10 day time frame. Once the price and delivery date have been agreed, we’ll take a 50% deposit with the balance payable before we deliver.
7. How are we notified when a gift is bought for us?
The fun way to receive notification is by text and we’ll also notify you by email. Either way you’ll be informed automatically with the gift chosen and the name of your guest.
8. If our guest doesn’t have internet access, how do they order?
You can print out your gift list from our site and send to your guests along with the free invitation inserts. Alternatively, they can telephone your Account Manager at Wedding Gift World who will talk them through your wish list.
9. Is it possible to order by telephone?
Absolutely, we can accept orders via the website, by email, by post or by telephone.
10. Why don’t you have a nationwide network of showrooms?
For the very same reason that Amazon don’t. Showrooms or concessions are expensive to maintain and simply can’t display the entire gift range. They are an overhead that we believe unnecessary to the successful promotion and management of a wedding gift list service. We do however have a physical Head Office and distribution centre and of course, you can always visit Prestons of Bolton which (in 2008) will house our Wedding Gift World concession on the third floor.
11. How long have you been established?
We’ve been in business since 1869 and although our background is jewellery, we’ve been supplying the entire range of quality branded gifts you see online since the early 1990’s. We are one of the biggest gift providers within the UK.
12. When the wedding day is over, can we still use you?
Of course, you’re welcome to use us at any time and for any purpose. You‘ll always enjoy the same high standards of value and service.
13. How do you deliver the gifts?
The gifts are delivered by Business Post and they deliver between 9.00am and 5.00pm Monday to Friday. For an additional cost, you can choose an evening or Saturday morning delivery. If Business Post deliver and you’re not at home, they will leave a card and you can contact the local depot to rearrange delivery, alternatively you can collect. An exception is Hoover white goods which are delivered direct from Hoover on our behalf.
14. How can you deliver the gifts so quickly
It’s extremely simple. We do not rely on suppliers holding stock on our behalf, it simply doesn’t work. We place orders with our suppliers for delivery into our distribution centre and our current stockholding is in excess of £3,000,000. We’ve fine tuned our service over the years and have delivered an extremely good relationship with our suppliers.
15. Can we change a gift if we don’t like it?
Yes, although it must be re-boxed in its original packaging and we will make a small charge to collect and redeliver.
16. Is there a minimum spend?
No.
17. Can we collect our gifts in person?
Yes, but you would need to make an appointment with your Account Manager who would then arrange for the distribution centre to have your gifts ready.
